Look, I see all of the threads asking for help. I see that this has been an issue for months. I see that the moderators are saying go to support. But let's get down to the real issue:

This is an issue. Genuine users are being held on commenting. Devs are not getting feedback. Moderator approval for the likely flood of comments is going to take who knows how long to address.

This is an extreme solution to bot accounts.

I've commented nothing on the site that has ever gotten me banned. I've only ever commented on games I have played. I've given feedback and ideas.

If this is the route itch needs to go to protect users and prevent botting, at the least, explain it and create a sticky or a site notice to let users know what is happening and how they can fix it.

My goal isn't to be a pain to anyone, but I think a bit of communication regarding this ongoing issue would help a lot. Guidance on how to address it being readily available (instead of digging through community comments) would also prevent the comments and posts.

Whether or not the issue has already been stated, you're still going to get people who TL;DR things and make a post. It's just how people are. So, at least some of that can be stemmed with a sticky or global notice.

Otherwise? I have to send out a support ticket because I got hit by this new filter as well. I am not currently expecting much, given the other posts on the forum. It is clearly a widespread issue going unresolved for even months at a time.

Just my thoughts on the matter.

Cheers

Chaotic out 0/

They should expand the message that people see, when they get restricted.

I see this issue of missing information at several places on the Itch pages. Crucial information is not where you would expect it. 

Other than that, what message would they write, and where. No one reads the community message board. Not in any significant numbers. I suspect that the actual false positives is not that high in relative numbers, but only apparantly high in absolute numbers. 

From developers and users's perspective, the spam filter is not tight enough. We can see spam every day. I just saw another hacked account spamming hundreds of messages about a devlog that links to a patreon file. 

Protecting new users that do not yet realize how much malware there is on Itch, is important. The issue is that false positives seem to wait maybe a month. And that the filter is not good enough to block all.

They might adopt a better system for that. Like recruit help from the community in some way. Analyzing behaviour of established members could be a start. I would imagine it should have more weight, if members in good standing hit the report button. Or give clearance to comments on their developer page. That behaviour could be scored, so a system would know who gives accurate reports/greenlights comments. And that data could be used to reduce response time to block spammers and unblock false positives.

That's a good idea, a statement is long overdue. People have been waiting for months now and nothing but deafening silence from itch. Very bad communication management, the whole situation is pretty pathetic.