Rating systems are inherently vulnerable to bad-faith actors. There is a lot of people who leave a 1/5 review because a game doesn't match their political views, (why is one person in your game gay? 1/5), or simply because they can. This kind of griefing can tank a game's rating and exists mostly to make a developer sad, regardless of a games actual quality.
So here's a small mechanical change to itch's rating system that I think could help:
If a 1/5 rating represents less than X% of a game's total ratings, instead of counting as a 1/5, it cancels out the highest existing rating.
Example: A game has 9 players who rated it 5/5. One bad actor rates it 1/5. Rather than dragging the average down, the 1/5 simply removes one of the 5/5 votes — leaving the game with 8 five-star ratings and an unchanged average.
And bad games will still suffer. Like have a two votes of 1/5, three of 2/5 and two votes of 3/5. Now if the developer gives himself a 5/5, it will not really matter that much, since one of the 1/5 votes will just cancel it out. The game will still average below 3/5.
The obvious counterargument: won't griefers just switch to voting 2/5?
Maybe some will. But most won't — partly because this change wouldn't need to be loudly advertised, and partly because the psychological reward of griefing comes from feeling like you dealt damage. And a 2/5 probably doesn't scratch that itch the same way a 1/5 does.
It's not perfect, but it's a low-cost change to make targeted harassment significantly less effective.