I denied an application for a new ID because the reason was listed as "I moved", but the address on the old ID matched their current address, so they hadn't moved... I got penalized. Oh well 😅 I realized afterwards that the reasons are fully random. Still, I've been doing very well! Such a charming game!
Edit: I just got a penalty because I denied a proof of enrollment that had been issued *tomorrow*... has that happened to anyone else?
Edit 2: I also got penalized for rejecting someone who had "single" as their marital status but was referred as "Mrs." in her documents... I think I'm just too picky!