So I purchased the demo pack but my intention was to buy the full pack while on sale. I contacted itch support but perhaps it’s better to contact you directly.
Hi! Just to clarify, the demo pack is completely free, so downloading it does not generate any charge.
If you were actually charged for the full pack, please go to the purchase confirmation email you received from itch.io and reply directly to it. That will forward your message and purchase receipt straight to my inbox so I can check it out and solve the problem for you. Thank you!