Sorry you’re running into this. The “Fatal error” message doesn’t include the actual cause, so we’ll need the game’s crash files to investigate.
Please send us the contents of these folders:
C:\Users\<your username>\AppData\Local\<GameName>\Saved\Logs
C:\Users\<your username>\AppData\Local\<GameName>\Saved\Crashes
You can paste %LOCALAPPDATA% into the File Explorer address bar to get there. If possible, zip both folders and attach them.
Please also tell us:
- Your Windows version
- Graphics card model
- Whether the game has ever launched successfully
- Where you downloaded the game
In the meantime, please update your graphics driver, restart the PC, and try launching the game again. If that doesn’t help, try renaming the game’s Saved folder to Saved_Backup and relaunching it.