I understand that you don’t have access to my support ticket, and I wasn’t expecting you to personally chase itch.io staff.
What I was hoping for, especially from a moderator, was simply some guidance on what I can realistically do when the official support channel has not replied and the quarantine warning is actively preventing me from properly promoting my game.
That’s all I was asking.
I also have to say that the comment about me “using a lot of words” felt unnecessarily dismissive. I was only trying to explain the situation clearly because it is currently affecting an actual project I’m working on.
If there is genuinely nothing else I can do except wait, a simple confirmation of that would have been enough.