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My device is a Redmi Note 12 Pro Speed, running Android 12 with MIUI Global 14.0.7.

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Thank you. I suspect that Android 12 may be the problem.  If you aren't willing to update, I think playing in the browser should still work.

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 also tried playing it through the browser, but that didn't work either. So I decided to try playing it on my computer instead. However, the game froze at the exact same part again, even on my PC. So I don't think the problem is related to my mobile device. I also don't think it's an internet or connection issue. I'm not really sure what could be causing it.

First of all thank you for trying so hard to play the game, and my sincerest apologies that it's still not working. What name are you entering when you start the game? When you play the minigame are you ending with more or less than 10 unhappy guests? Those are pretty much the only variables that the player has the ability to impact this early on in the story.

i had the same problem on internet version, named Zack. had only 7 unhappy customers earned 24 gold and it basically ended the game

Thank you for the info and sorry you ran into this as well. I'm a little stumped to tell you the truth. Did you change the dialogue speed or turn on auto progress by chance?

My in-game name was Nandeyo. I experienced the same issue both with Auto Progression enabled and disabled. I usually had the dialogue speed set to Fast. I would generally finish with more than 30 gold and around 2–3 unhappy customers. I played with the Master Volume turned down.

I’m not very knowledgeable about these things, and I obviously don’t know more about the game than you do, but after doing a little research, I’m wondering if the issue could be related to the game failing to load certain files/assets at that specific point. I couldn’t find any other issue that seemed to explain why this is happening on my end.

Thank you again for taking the time to look into this.

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Thanks for the info. One last thing for you to try (if you're willing) that might help me find the root cause of the issue. Could you replay the minigame and just let the time run out without scoring? Ending with 10 or more angry guests should send you down a slightly different dialogue branch. 

Isso aconteceu com meu POCO X6 PRO, rodando na versão Android 16 na versão global 3.0.9.0, ocorreu quando eu cliquei rápido demais pra falar com ela em uma tarefa e congelou sem escrever nada no balão.