Hello! Thank you for playing! Sometimes, very strange bugs can occur in the game. If you'd like to try again, we recommend closing and reopening the game if something unusual happens. Could you please tell me exactly where the door got stuck? Thank you!
Hello! Yes, we are aware of this issue and want to assure you that it is NOT a virus. To resolve this problem, you can try the following steps: 1) Disable Google antivirus and Windows Defender, 2) Go to your antivirus settings and navigate to --> Protection History --> Allow (the game).