After an entire year, I find myself having to raise the same concern again: Why am I, as a paying customer, receiving access to the latest version through other platforms while it remains unavailable here?
As a paying subscriber, I expect timely access to the latest version and a service that reflects the value of my subscription. Having to raise this issue repeatedly, without a satisfactory resolution, is both frustrating and disappointing.
I therefore request either immediate access to the latest version or a full refund. The current situation falls short of the standards of transparency, fairness, and customer service that I believe paying customers are entitled to expect.
I would appreciate a clear explanation of this discrepancy and a concrete resolution to the issue.