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Itch.io not available in Russia? ERR_CONNECTION_REFUSED and ERR_CONNECTION_TIMED_OUT

A topic by Betty the Bat created May 28, 2024 Views: 25,019 Replies: 94
Viewing posts 21 to 40 of 42 · Next page · Previous page · First page · Last page

  1     3 ms     4 ms     2 ms  192.168.43.1

  2     *        *        *     Превышен интервал ожидания для запроса.

  3    66 ms    52 ms    57 ms  10.220.2.130

  4    46 ms    53 ms    43 ms  10.220.7.85

  5    65 ms    58 ms    61 ms  10.220.7.94

  6    53 ms    39 ms    38 ms  10.220.6.46

  7    45 ms    40 ms    38 ms  176.59.63.128

  8     *        *        *     Превышен интервал ожидания для запроса.

  9    67 ms    54 ms   123 ms  185.140.151.249

 10    94 ms     *        *     frkt-cr7.intl.ip.rostelecom.ru [188.128.104.173]

 11   132 ms   106 ms    81 ms  217.161.68.33

 12    84 ms    88 ms    77 ms  telia-gw.fnt.cw.net [195.2.22.238]

 13     *        *      107 ms  ffm-bb1-link.ip.twelve99.net [62.115.124.116]

 14    95 ms    86 ms     *     prs-bb1-link.ip.twelve99.net [62.115.123.13]

 15   175 ms   161 ms   179 ms  ash-bb2-link.ip.twelve99.net [62.115.112.242]

 16   192 ms   200 ms   193 ms  ash-b2-link.ip.twelve99.net [62.115.123.125]

 17   181 ms   169 ms   214 ms  akamai-ic-352275.ip.twelve99-cust.net [62.115.184.199]

 18   211 ms   189 ms   190 ms  ae11.r22.iad04.mag.netarch.akamai.com [23.209.170.114]

 19   196 ms   181 ms   182 ms  ae23.r01.iad02.icn.netarch.akamai.com [23.209.165.97]

 20   183 ms   198 ms   212 ms  ae1.r21.iad02.mag.netarch.akamai.com [23.209.165.90]

 21   209 ms   199 ms   192 ms  ae0.r23.iad02.icn.netarch.akamai.com [23.209.165.135]

 22   224 ms   190 ms   178 ms  ae9.r02.ord01.icn.netarch.akamai.com [23.32.62.123]

 23   233 ms   205 ms   182 ms  ae0.r01.ord01.icn.netarch.akamai.com [23.32.63.80]

 24   263 ms   238 ms   228 ms  ae16.r01.sjc01.icn.netarch.akamai.com [23.32.62.79]

 25   283 ms   237 ms   231 ms  ae0.r02.sjc01.icn.netarch.akamai.com [23.32.63.75]

 26   237 ms   264 ms   276 ms  ae2.r11.sjc01.ien.netarch.akamai.com [23.207.232.39]

 27   233 ms   252 ms   238 ms  a23-203-158-51.deploy.static.akamaitechnologies.com [23.203.158.51]

 28     *        *        *     Превышен интервал ожидания для запроса.

 29     *        *        *     Превышен интервал ожидания для запроса.

 30     *        *        *     Превышен интервал ожидания для запроса.

With VPN

 1     1 ms     1 ms     1 ms  192.168.43.1

  2     *        *        *     Превышен интервал ожидания для запроса.

  3    71 ms    56 ms    81 ms  10.220.2.130

  4    69 ms    48 ms    42 ms  10.220.7.85

  5    76 ms    66 ms    78 ms  10.220.7.94

  6     *        *       93 ms  10.220.6.46

  7     *        *        *     Превышен интервал ожидания для запроса.

  8    61 ms    53 ms     *     94.25.21.193

  9    66 ms    46 ms    76 ms  185.140.151.249

 10     *        *        *     Превышен интервал ожидания для запроса.

 11   120 ms   120 ms   120 ms  217.161.68.33

 12   112 ms    86 ms    79 ms  telia-gw.fnt.cw.net [195.2.22.238]

 13     *      109 ms    90 ms  ffm-bb1-link.ip.twelve99.net [62.115.124.116]

 14     *      122 ms   113 ms  prs-bb1-link.ip.twelve99.net [62.115.123.13]

 15   272 ms   194 ms   193 ms  ash-bb2-link.ip.twelve99.net [62.115.112.242]

 16   199 ms   233 ms   212 ms  ash-b2-link.ip.twelve99.net [62.115.123.125]

 17  1440 ms  1405 ms  1572 ms  akamai-ic-352275.ip.twelve99-cust.net [62.115.184.199]

 18  1248 ms     *     1290 ms  ae11.r22.iad04.mag.netarch.akamai.com [23.209.170.114]

 19     *        *        *     Превышен интервал ожидания для запроса.

 20   812 ms  1670 ms     *     ae1.r21.iad02.mag.netarch.akamai.com [23.209.165.90]

 21  1642 ms     *     1414 ms  ae0.r23.iad02.icn.netarch.akamai.com [23.209.165.135]

 22  1308 ms  1592 ms  1010 ms  ae9.r02.ord01.icn.netarch.akamai.com [23.32.62.123]

 23  1528 ms   541 ms   410 ms  ae0.r01.ord01.icn.netarch.akamai.com [23.32.63.80]

 24  1519 ms  1285 ms   500 ms  ae16.r01.sjc01.icn.netarch.akamai.com [23.32.62.79]

 25   816 ms   984 ms  1284 ms  ae0.r02.sjc01.icn.netarch.akamai.com [23.32.63.75]

 26  1299 ms  1670 ms   268 ms  ae2.r11.sjc01.ien.netarch.akamai.com [23.207.232.39]

 27   479 ms   690 ms   400 ms  a23-203-158-51.deploy.static.akamaitechnologies.com [23.203.158.51]

 28     *        *        *     Превышен интервал ожидания для запроса.

 29     *        *        *     Превышен интервал ожидания для запроса.

 30     *        *        *     Превышен интервал ожидания для запроса.

traceroute to 45.33.107.166 (45.33.107.166), 30 hops max, 60 byte packets  
1  _gateway (192.168.1.1)  2.805 ms  2.753 ms  3.598 ms  
2  217.79.28.1 (217.79.28.1)  5.138 ms  5.106 ms  5.134 ms  
3  217.79.16.221 (217.79.16.221)  5.104 ms  5.109 ms  5.081 ms  
4  host-217-79-16-230.vis.ru (217.79.16.230)  5.085 ms  7.437 ms  7.406 ms  
5  195.248.236.225 (195.248.236.225)  6.070 ms  6.042 ms  6.065 ms  
6  92.50.193.17 (92.50.193.17)  7.342 ms  4.279 ms  4.320 ms  
7  95.167.92.161 (95.167.92.161)  7.552 ms 95.167.92.165 (95.167.92.165)  4.972 ms  5.006 ms  
8  * * *  
9  217.161.68.33 (217.161.68.33)  58.492 ms  53.258 ms  58.471 ms 
10  telia-gw.fnt.cw.net (195.2.22.238)  50.764 ms  56.875 ms  56.863 ms 
11  * * ffm-bb1-link.ip.twelve99.net (62.115.124.116)  56.861 ms 
12  adm-bb2-link.ip.twelve99.net (62.115.137.222)  147.739 ms prs-bb2-link.ip.twelve99.net (62.115.122.138)  64.466 ms prs-bb1-link.ip.twelve99.net (62.115.123.13)  64.442 ms 
13  rest-bb1-link.ip.twelve99.net (62.115.122.159)  140.206 ms  135.494 ms  141.524 ms 
14  ash-b2-link.ip.twelve99.net (62.115.123.125)  145.878 ms  141.482 ms * 
15  akamai-ic-352275.ip.twelve99-cust.net (62.115.184.199)  139.972 ms  139.960 ms  143.658 ms 
16  ae11.r21.iad04.mag.netarch.akamai.com (23.209.170.112)  145.222 ms  150.073 ms  146.177 ms 
17  ae22.r02.iad02.icn.netarch.akamai.com (23.209.165.103)  147.858 ms  148.594 ms  147.350 ms 
18  ae2.r21.iad02.mag.netarch.akamai.com (23.209.165.98)  139.744 ms  144.896 ms  144.581 ms 
19  ae0.r23.iad02.icn.netarch.akamai.com (23.209.165.135)  140.748 ms  144.731 ms  149.310 ms 
20  ae9.r02.ord01.icn.netarch.akamai.com (23.32.62.123)  156.535 ms  156.934 ms  155.766 ms 
21  ae4.r02.sjc01.icn.netarch.akamai.com (23.32.63.27)  204.497 ms  204.459 ms  204.657 ms 
22  ae2.r11.sjc01.ien.netarch.akamai.com (23.207.232.39)  208.404 ms  205.944 ms  203.006 ms 
23  a23-203-158-51.deploy.static.akamaitechnologies.com (23.203.158.51)  209.123 ms  199.482 ms  209.990 ms 
24  * * * 
25  * * * 
26  * * * 
27  45-33-107-166.ip.linodeusercontent.com (45.33.107.166)  212.797 ms  203.034 ms *

It seems, there is no service on port 443

Starting Nmap 7.80 ( https://nmap.org ) at 2024-05-31 11:13 +04 
Nmap scan report for 45-33-107-166.ip.linodeusercontent.com (45.33.107.166) 
Host is up (0.21s latency). 
Not shown: 996 closed ports 
PORT    STATE    SERVICE 
80/tcp  open     http 
135/tcp filtered msrpc 
139/tcp filtered netbios-ssn 
445/tcp filtered microsoft-ds  
Nmap done: 1 IP address (1 host up) scanned in 10.92 seconds
(1 edit) (+4)

Found the solution how to connect to itch without VPN

Add to hosts file this:
173.255.209.84 itch.io

I don't know how safe it is and etc., but it worked to me 
(solution was found somewhere in dephts of the internet)

At this time (31/05/24, ~18:00-18:30 MSK) i have only 2 ways: VPN or this solution. Nothing else helped

UPD (01/06/24 ~12:00 MSK)
It seems to be working only with main itch web-page. You can't enter the game page with this method

Wait... It worked.
Сработало.

Пропишите это в Hosts. Я без ВПН наконец-то захожу.

Still. It helped me so at least that's something. Thank you soo much.

wait... It's not working fully. Like i cannot open game pages.

Admin (1 edit)

Where did you get that IP address?

Deleted 2 years ago

Please do not censor your site, leave it as it is. This is Russia's fault, not yours.

Те, кто выбирает быть обоссанным, вместо того чтобы быть заблокированным в России, в итоге будут и заблокированы, и обоссаны.

But the site is not blocked in russia? 

Well? Any luck with the problem? Or there is no chance to solve this problem?

(+2)

MrMFS found the solution but it's not working fully. 

Game pages woks differently (example. Game dismantled. URL starts like this bigprojectalone.itch.io) because of the custom link name, hosts stops working and again we are having "error_connection_refused".   If i'm gonna add this to hosts "173.255.209.84 bigprojectalone.itch.io" it suddenly working again. 

The problem is... Everyone's pages is named differently...  so you have to manually add them into hosts if you wanna have access to the site.  

(1 edit)

Interesting find. Thank you for workaround!

Despite this, website is not stable, sometimes connection fails and it doesn't open (firefox error: NS_ERROR_UKNOWN_HOST)

When I opened forbidden game page, I got PR_CONNECT_RESET_ERROR

From this I can assume, that the blocking works as it should (only for one page)

Hopefully, the problem is on itch.io side, and the website will be fixed soon.

(1 edit) (+1)

It's just a guess, but can it be that the problem is with ssl-certificate?

As we can see with curl, we can't connect to https, but it connects to http.

C:\Users\lion1>curl -v
*   Trying 45.33.107.166:443...
* connect to 45.33.107.166 port 443 failed: Connection refused
* Failed to connect to itch.io port 443 after 3068 ms: Couldn't connect to server
* Closing connection
curl: (7) Failed to connect to itch.io port 443 after 3068 ms: Couldn't connect to server
C:\Users\lion1>curl -v
*   Trying 45.33.107.166:80...
* Connected to itch.io (45.33.107.166) port 80
> GET / HTTP/1.1
> Host: itch.io
> User-Agent: curl/8.4.0
> Accept: */*
>
< HTTP/1.1 301 Moved Permanently
< Date: Sat, 01 Jun 2024 06:56:37 GMT
< Content-Type: text/html
< Transfer-Encoding: chunked
< Connection: keep-alive
< Location: /
< Server: lapis
<
<html>
<head><title>301 Moved Permanently</title></head>
<body>
<center><h1>301 Moved Permanently</h1></center>
<hr><center>openresty</center>
</body>
</html>
* Connection #0 to host itch.io left intact

So can it be, that ssl-certificate has "exclude Russia" option after update and changing dns? As i see they have such option: https://techdocs.akamai.com/cps/docs/select-network-settings  (i assume the site uses linode and akamai, judging by the traceroute)

It's only my guess, so excuse me and ignore it, if it's just some drivel.

I found the answer to that question. RKN has blocked access to the ip address 104.26.8.198 and because of this it is impossible to access the site through the browser. Packets are sent and receive a response. It is this ip address that is blocked and nothing can be done.

What ip is it? itch.io is 45.33.107.166. When u try to enter blocked sites u get "ERR_CONNECTION_RESET" or "DNS_PROBE_FINISHED_NXDOMAIN". Trying to enter itch.io i get "ERR_CONNECTION_REFUSED". Also as u can see it is blocked since 2016. So why problem appears only now? U posted it just for hype?

Also it looks like this now:

No hype, if you just type in the command line ping www.itch.io and you will get the same address, but if you enter through https, the command line will not understand such an address, only through www. No argument, yes, the address is different if you search through https. I personally only get the “ERR_CONNECTION_REFUSED” message in the browser. 

If you ping itch.io. Without https or www, you'll get the ip that was written by admin. 

You get “ERR_CONNECTION_REFUSED” only on itch.io or other blocked sites too? Any example? just wanna check what error will i get.

i get [188.114.98.224] when i ping www.itch.io. This ip address is part of cloudflare network (security system of site, i assume). 104.26.8.198 is also part of this network. I think that's not a problem.

(+2)

MrMFS solution stopped working today... 

I checked by telnet and there no 443 port for itch.io from RU IP's  

I can connect to 80 port as well, there no blocks from RU ISP's or gov.

Maybe requests refused by your balancers or some ddos protectors?

It's like nginx fault in configs

(+1)

Yep. It feels like their new IP address is behind some kind of firewall that unfortunately for us happens to be blocking both Russia and China IP's. At first i thought it was ISP/government/censor block but since China took a hit as well (at the same time) i bet that's the case.

Deleted 2 years ago
(+1)

It looks like this site won't work in Russia anymore, and I can't use the app via VPN (which is important to me). Are there any alternatives?

We are still trying to figure out the cause of all of this. I don't whana loose access to the site.

(+1)

It makes me so sad. Besides, I don't understand at all what the people above are saying and doing.

(+2)

It's debugging the connection to the site and how it is routed, which can help in determining what part of server doesn't let Russian IPs to connect.

(1 edit)

It works now.

Yesterday it worked for four hours. But now the whole day and still does not work without VPN.

My provider said all I can do is wait and pray.

No, it doesn't

(1 edit)

wget w.w.w.itch.io

--2024-06-04 19:30:24-- http://w.w.w.itch.io/

Resolving w.w.w.itch.io (w.w.w.itch.io)... 45.33.107.166

Connecting to w.w.w.itch.io (w.w.w.itch.io)|45.33.107.166|:80... connected.

HTTP request sent, awaiting response... 301 Moved Permanently

Location: https://w.w.w.itch.io/ [following]

--2024-06-04 19:30:25-- https://w.w.w.itch.io/

Connecting to w.w.w.itch.io (w.w.w.itch.io)|45.33.107.166|:443... connected.

ERROR: no certificate subject alternative name matches

        requested host name ‘w.w.w.itch.io’.

To connect to w.w.w.itch.io insecurely, use `--no-check-certificate'. 

wget itch.io

--2024-06-04 19:34:58-- /

Resolving itch.io (itch.io)... 45.33.107.166

Connecting to itch.io (itch.io)|45.33.107.166|:80... connected.

HTTP request sent, awaiting response... 301 Moved Permanently

Location: / [following]

--2024-06-04 19:34:59-- /

Connecting to itch.io (itch.io)|45.33.107.166|:443... connected.

HTTP request sent, awaiting response... 200 OK

Length: unspecified [text/html]

Saving to: ‘index.html.4’


index.html.4 106.36K 26.8KB/s in 4.0s


2024-06-04 19:35:05 (26.8 KB/s) - ‘index.html.4’ saved [108912]

Still not working for me.

If I understand correctly, the problem is somewhere between the ISP and RIPE NCC. If this is true, the problem will probably be resolved soon.

(2 edits) (+1)

my two tracerts, with vpn and without, end with exactly the same set of lines, yet the website is still inaccessible from a Russian IP.

when browsing without a vpn, my browser tells me that the connection isn't secure and there is no SSL certificate. however, a vpn with european ip gets access without issues in the same browser and loads the certificate.

i asked someone else to try, and they said that their normal ip had no access, however using a vpn which connects to an ip within russia they were able to load the website. not sure what's going on there, i asked them to also check what certificate they get on the vpn, still waiting for the response.

upd: just heard back from the other person. they use Kaspersky Antivirus which somehow installs its own ssl certificates, so that's why the website could be opened from Russia.

ps. i do not recommend installing Kaspersky to fix the issue.

(+1)

Now getting "there was an error with your request" when trying to enter the site without vpn. 
Fast proxy extension now is providing access without vpn so that's something. 

(1 edit)

Yep, thx. FastProxy works, but thre was info, that this extension is not safe. So i hope that itch.io will work without any extensions again.

(2 edits) (+10)

at the moment, 22:19 Moscow time - I can open a website without VPN or any other things , is that the case for everyone, or is it just me?

(+4)

Same. 23:25, Moscow. Website completely works without VPN.

(+4)

Same here half the country away from you, just refreshed and everything works!

Everything works too, can finally access this conversation without windscribe or something.

Strangely enough, but now I have «itch.io» it starts normally with RealProxy. I've been waiting for a whole week for access to the site to return.

The issue is apperaed once again

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