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Get help from the itch.io community. Have a quick question or issue, other members of the community can assist you in finding an answer. If you need to specifically contact itch.io staff you can message our support team. Although staff may monitor this forum, we request that any account related matters be submitted through our support system.

View this community's rules…

Rules

  • Use a descriptive title so others with similar issues or questions may find an answer. Titles like Help me!, Support not responding, Payouts are BROKEN, hello, etc. are not allowed. We may immediately close your topic. When you post here you are asking the community to help you, this is not a direct line of communication to site admins (that is support). Create your topic in a way that will enable others who are have a similar question to find your topic.
  • This board is not for issues with individual games or projects. itch.io hosts hundreds of thousands of games, if you need to contact a developer directly consult their game's page.
  • Private information can not be shared on this board. If you need to talk to someone at itch.io about private account information then you must contact support. Create a topic here only if you'd like help from the community.
  • Before you create a topic asking why you can't find your game in Search or Browse READ THIS: /docs/creators/getting-indexed. If you still need to create a topic about it, then please write in your post that you read the docs and you still have a question, otherwise we'll close your topic. Then, tell us why you believe your pages should be indexed.
  • No discussion of account restrictions, bans, etc. If our moderator team has put a limitation on your account then it's a private matter and not up for discussion on our public community. Contact support if you need to discuss the limitation or make an appeal. 
  • Please do not create topics asking how long it will take for support to reply to you. Different questions may take different amount of time to respond, typically we will respond within a 1-3 days but it may take longer depending on the type of issue. If you haven't already, search for existing topics or check to FAQ to ensure that your question has not been answered elsewhere. To ensure that you request is tied to your account and prioritized appropriately, please contact us using the email address you have connected to your account. If you still need to make a topic about a Support Request, you must include your ticket ID with your message.

For technical issues with the site we also have an issues tracker on GitHub, but feel free to make a topic here too. 

11,725 topics · Next page
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This is a curated list of topics that answer various questions people had over time, collected in one place so they'll b...
started by No Time To Play Jan 20, 2026
2,801 views
No replies yet
If you need help with a payout, we have refined our payout process and added an updated “Contact support about this pa...
started by leafo Sep 23, 2025
4,117 views
No replies yet
Hey, everyone. Lately people keep asking certain questions about their games / jams not being visible on the site. Pleas...
started by No Time To Play Sep 17, 2024
19,235 views
No replies yet
Hello, I submitted a refund request on September 12 for a duplicate purchase, but I still haven’t received a response...
started by Ledoras 35 minutes ago
8 views
No replies yet
I haven't been able to download anything off of itch.io all day (September 11, 2026). I've tried multiple games, but not...
started by Newt134 14 days ago
3 replies
75 views
I see lots of posts about people complaining about not finding their game in the search, even after being published. Mos...
started by gamesonhard 9 hours ago
29 views
No replies yet
Hey everyone, I’m putting my pride aside to make this post because I genuinely want to understand what I’m doing wro...
started by CnrkiiART 8 days ago
14 replies
324 views
Hello, I set my game https://miyuki-dark.itch.io/unpako to public 17 days ago Everything seems to be as per the Guide I...
started by Miyuki 12 hours ago
16 views
No replies yet
Hello all, just curious as to why my Project/Store still isn't indexed after 29 days. https://funky-tiefighter.itch.io/v...
started by Funky Tiefighter 2 days ago
4 replies
64 views
Hi, Apologies if this is just me being stupid, but I cant seem to find a way to ban someone from an entire community? I...
started by Ada18980 1 day ago
3 replies
90 views
Hi, I'm trying to access my account, but I'm not receiving the 2FA verification email. I've already checked my spam/junk...
started by EmaxDEV 19 hours ago
1 reply
16 views
Hi, My game Velocity Trials has been public for almost 3 weeks but still does not appear in itch.io search/browse. I hav...
started by n70game 18 hours ago
1 reply
25 views
Hello, I recently released a major update for my game, which had previously been indexed on itch.io. However, after the...
started by Xiaonur 19 hours ago
27 views
No replies yet
Hello! I published my very first game called "The Way" 20 days ago. It is completely free, has no payments or donations...
started by Yukka 1 day ago
1 reply
88 views
I launched a Kickstarter to fund a print on demand version of one of my free games on here (most to commission artists)...
started by verasev 20 hours ago
13 views
No replies yet
Hi itch.io team, My project page https://zane-vfxrun.itch.io/vfxrun-browser has been live for a while, but it doesn't ap...
started by Zane_VFXRun 1 day ago
30 views
No replies yet
Hi, My first paid game, Don't Answer the Door , has been public for approximately two weeks, but it still does not appea...
started by Noctmere Studios 2 days ago
2 replies
64 views
Hello, My game "mr Markiyuanchik the game" was published about a month ago, but it is still completely missing from the...
started by Globgalabgalab 9 days ago
2 replies
102 views
Hello, I published my first paid asset pack 10 days ago and it still does not appear in Search, Browse, tags, or Most Re...
started by Revolving Pizza Games 1 day ago
2 replies
49 views
i bought an asset and it is bad and i suspect usage of AI. i want a refund because if i wanted a bad quality asset i wou...
started by Amibi 1 day ago
1 reply
44 views
Hello itch.io moderators and community, I am writing to request a manual review for the indexing status of my game, “B...
started by dkhel 1 day ago
1 reply
41 views
Hello, I have read the Getting Indexed documentation and confirmed that my project meets the indexing requirements. Boy...
started by TonuStudio 1 day ago
1 reply
32 views
It looks like my game hasn’t been indexed even after a month. More precisely, it’s been 34 days. I might be a record...
started by ilya_creator 2 days ago
9 replies
82 views