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Payout in review since more than 50 days and Itch.io didn't respond to any mail

A topic by Anagan79 created Feb 22, 2025 Views: 2,055 Replies: 12
Viewing posts 1 to 6
(1 edit) (+1)

Hello,

3 of my payouts are locked in review from 20 to 51 days.


I contacted Itch.io support multiple time, without ever getting an answer...

I understand Itch review team have to review each payout one by one with human process, but it's the first time it appears. In general I have to wait 15 days...

But here is more than 3 x more than usual, it's a lot of money and I really need it. Yes, payout review could take time, but why didn't I get any explanation since ?

If something is blocking the payouts, I need to know the reason, I need to know if I have to do something to unlock that. 

Has this ever happened to anyone? Is there any other way to contact Itch support ?

If an Admin or Moderator read that, the support email tickets number are : 164125 (12 february), 255577 (4 february) and still no response

Moderator(+1)

I've let an admin know.

Thanks :-)

Hello, any update on this situation/issue ? It's been53 days now..

Moderator

I don't know, sorry. There's nothing more I can do.

(+1)

If you check the threads you will find many people waiting their payouts (41 days in my case) and support don't answer any email, nor give any public explanation, nor fix it. But check your Seller Settings-> Tax information. In many cases the stucked payout is because some info is outdated (the W8BEN) or missing.

(+1)

So I'm not alone... Thanks

Yes, we don't get any information, it's a shame...

Tax info seems to be good and I can't modify it...

(+1)

So itch.io have in first quarters all paperworks with this taxes and so on. And 1-3 month you will probably will not get any payouts.

But after you will receive all on pending.

Was same last year in march payout was completed, probably will be happening same in this year.

Also have 3 payouts on pending, and im was prepared to this delays. 

(+3)

I've been on Itch for 3 years and I've never waited more than 15 days. But you're probably right.

Anyway, good news, I don't know if it's related to this post on the forum, but I just received one of my payment after 55 days. Still waiting for the 2 others

(+1)

For the record: Today I've received my two "payments in review" after 43 days and 9 days, and about 30 days after I submitted the W8BEN again.

(+1)

Me too. Something blocked everyone...

not for me still waiting and tax information are correct

Good luck!

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