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Mod Archived so reposting: Game pending approval for over a month

A topic by bksmasher created May 05, 2026 Views: 272 Replies: 5
Viewing posts 1 to 3
(2 edits)

I’m going to repost this because my last post was archived telling me to read the rules, which I have done already. The rules say to message the mods for support on this matter, but I messaged the mods almost 2 weeks ago, and still haven’t received a response. You’re free to archive this again if you’re refusing to address my issue, but my problem is once again:

I sent a support email with no response, I have a game I posted over a month ago and still is waiting approval, or is not being indexed? It doesn’t appear in search:

https://bksmasher.itch.io/squares-can-never-escape

Ticket #: 361747

Could you specify which rules you're reading?

I ask because I don't recall any that mention contacting "mod," which I assume means "moderators" and not "modifications."

Community moderators don't have access to indexing and can't help you resolve the issue, which is why it seems so strange that you're citing a rule that says you should contact the moderators.

(1 edit) (+1)

I’m assuming from their comment, which just said to “read the rules” meant to “read the rules on indexing”, which I’ve done, and it tells me to contact support (since nothing there stands out as the issue)

If you are refering to a mention of rules by the account with the blu moderator sign, that would be most likely a reference to rules of /board/10023/questions-support

Moderator(+1)

Unfortunately the official documentation refers to itch.io staff as moderators in several places. That’s going to confuse people.

Moderator(+1)

I’ve let our admins know about your ticket.

This topic has been auto-archived and can no longer be posted in because there haven't been any posts in a while.