Hello, I hope someone can help me with this question, whether it's an administrator, moderator, or anyone familiar with this situation.

I am about to release Chapter 1 of a new game I am developing. About 7 days ago, I received an email informing me that my account had been deindexed for not complying with the platform's rules. After reviewing my settings, I realized that I had forgotten to enable the "Show content warning — Show sensitive content warning before accessing game" option, which was also explained in the support email.

I would also like to clarify that I already replied to the support email and provided an explanation. I explained that there was no bad intention on my part; it was simply an oversight among all the work and details that need to be handled when developing and publishing a project.

The issue is that it took around 7 months to receive that response, so I do not expect a new support request to be answered anytime soon. That is why I wanted to ask here.

Would it be possible to create a new account to upload my new game, making sure not to repeat the same mistake? My main account is still deindexed, and I have no idea when or if the situation will be resolved. Is there any rule against creating another account in this situation, or could it lead to additional penalties?

Thank you in advance for any information or advice you can provide.