itch.io

Hello, I hope I'm not bothering any of the administrators.

I understand that the support team may be very busy, but I would really appreciate it if an administrator or moderator could guide me regarding my case or let me know if there is anything else I should do.

Eleven days ago, I replied to the email regarding ticket #368027, where I was informed of the reason why my account was deindexed. In my reply, I explained what happened and informed you that 11 days ago I fixed the issue by enabling the "Show content warning — Show sensitive content warning before accessing game" setting, which was the cause of the deindexing. However, I have not received any response so far.

I would kindly ask if you could review my case or let me know if there are any updates. I am worried about having to wait another seven months just to find out whether my situation can be resolved. From what I understood in the email I received, this issue does not appear to be permanent, so I remain hopeful that it can be resolved.

I truly want to continue being a creator on itch.io. In fact, I have already finished another game and I am about to publish its first chapter. This situation has me very worried because I am trying to build a future as a creator and continue publishing quality content.

I would be very grateful if you could help a creator who is genuinely trying to move forward. These projects mean a great deal to me. I already have two completed games, and I am currently working on my third. I want to continue creating and publishing games on itch.io. I am putting all my effort into this, so any information or consideration regarding my case would mean a great deal to me.

Thank you very much for your time and support.

“I have read the rules you sent me, thank you for the information. But I guess I’m just unlucky. I already replied to the email I received 7 days ago, but I first had to wait 7 months for them to respond to my email about why my games were not being indexed. And now I will have to wait again without knowing how long it will take for them to tell me whether there is a solution or if it is permanent. This situation is very discouraging, not knowing how long I will have to wait for another response. Well, it’s really disappointing, but thank you for your time; it was very helpful.”

Hello, I hope someone can help me with this question, whether it's an administrator, moderator, or anyone familiar with this situation.

I am about to release Chapter 1 of a new game I am developing. About 7 days ago, I received an email informing me that my account had been deindexed for not complying with the platform's rules. After reviewing my settings, I realized that I had forgotten to enable the "Show content warning — Show sensitive content warning before accessing game" option, which was also explained in the support email.

I would also like to clarify that I already replied to the support email and provided an explanation. I explained that there was no bad intention on my part; it was simply an oversight among all the work and details that need to be handled when developing and publishing a project.

The issue is that it took around 7 months to receive that response, so I do not expect a new support request to be answered anytime soon. That is why I wanted to ask here.

Would it be possible to create a new account to upload my new game, making sure not to repeat the same mistake? My main account is still deindexed, and I have no idea when or if the situation will be resolved. Is there any rule against creating another account in this situation, or could it lead to additional penalties?

Thank you in advance for any information or advice you can provide.

Hello, that's normal, friend. I've been waiting for a response for 7 months. I've sent 3 emails to support, made 2 or 3 posts on the forum, and sent 1 message on Discord about the same issue, and I still haven't received any response. If they solve it for you, let me know. 😅

Hello,

I hope you are doing well.

Could an administrator please review the support tickets I have submitted? I have been waiting for a response for approximately 7 months. During this time, I have tried contacting support multiple times, but I have never received a reply.

My ticket numbers are:

• Ticket #322787
• Ticket #354793
• Ticket #368027

All three tickets are related to the same issue: my games are not indexed, which means they do not appear in itch.io search results.

Before contacting support, I carefully read the documentation and guidelines regarding indexing and adult content:

/t/5149036/reindexing-adult-nsfw-content

/docs/creators/getting-indexed

Based on the information provided in these guidelines, I believe my projects comply with the stated requirements. However, despite waiting several months, I have not received any response or clarification regarding my case.

I understand that the support team may be busy, but after such a long period without any reply, I would greatly appreciate any update on my tickets.

Thank you very much for your time and assistance.

Kind regards.

No idea what’s going on, friend 😅 I’ve already been waiting around half a year to get indexed and there’s no way to get a response, neither by email nor here. They’ve only told me “I already informed the administrators,” but well… guess that’s how it is xd.

Thank you very much again for your time and for forwarding my case to the admins. I truly appreciate it.

Hello, I kindly need help regarding the indexing of my games.

My Ticket IDs are: 322787 and 354793.

Approximately 6 months ago, I submitted a ticket regarding the deindexing of my game, and later I submitted another additional ticket about the same issue. I fully understand the rules and followed all the instructions provided by itch.io according to the official reindexing and adult/NSFW publishing guidelines, which I carefully read and followed step by step:

/t/5149036/reindexing-adult-nsfw-content

(Getting Indexed)

/docs/creators/getting-indexed?utm_source=chatgpt.com#publishing-vs-indexing/getting-indexed

I also made all the changes previously requested, including converting the project into a free version while keeping the same project page.

When publishing my second game, I also followed all the indexing guidelines carefully to ensure that I fully complied with all the requirements indicated by itch.io.

However, after all this time, my games still do not appear in itch.io search results, even when searching the exact title.

The affected projects are:

• Mi Último Viaje
• My Last Trip (English)
• Una Aventura con Betzabé

Approximately 6 months have already passed, and because of this I would kindly like to request help and a manual review from an administrator.

I also sincerely apologize for creating this forum topic, but unfortunately I never received any response to those support tickets, and after such a long time I no longer knew where else to ask for help.

Currently, I continue developing new games and projects.

I would truly appreciate your help very much. Thank you for your time.

jejejejeje me gusto 5 estrellas mi bro, 

Hello bro. I’m not a mod or anything, but I’ll answer. It’s normal, bro. I’ve been waiting for a year, so yeah… the process can take a really long time. You’re not the only one, many people are in the same situation.

Hello friend, good morning. Well, you have to wait, bro. If they already told you they will help you, then you just have to wait. I’ve been waiting for a year, so yeah… the line is long…

Thank you very much, I truly appreciate your help and your time.
However, I’ve already checked and the +18 tags are correctly set in English, and everything else is as well.
Also, before uploading the new game or the English version, I had already been waiting around 6 months with my other 3 games that were already there.
But you’re right, I did make some changes recently, so I guess I’ll have to wait another 6 months and see what happens.

Hello, I understand what you’re saying and I really appreciate your help.

The thing is, I already went through this process before. I’ve been waiting for about 4 months for indexing and I followed the guide multiple times. The only thing I recently changed were the tags, as suggested.

That’s why I’m a bit confused, because it feels like I would need to wait several more months again, even though I already did everything before.

Anyway, I will wait another 5 months to reach a total of around 12 months. Maybe by then it will finally be indexed.

Sorry if I caused any inconvenience, and thank you for your time.

Hello bro, how are you? Thank you so much for your help.
But can you tell me how or where I can contact them? I already posted here again saying that I’ve been waiting for 4 months and no admin has responded to me. I also sent another email to itch.

Hello, good morning.
Sorry my friend, but honestly I don’t know what else to say.

I already followed all the rules and did everything about 6 months ago. I even made the game free and followed every rule in the guide before contacting a moderator. In the end, I was told to plan accordingly. Only recently I changed the tags as you recommended. To be honest, I had already left this topic behind.

Maybe I misunderstood you, but you told me to insist — but where? I already sent two emails to itch.io support, which is why I included the ticket ID. In both cases I didn’t receive any response. And here on the forum, you already know what I was told 6 months ago, so I’m not sure where I’m supposed to insist.

I have followed all the rules many times, so I really don’t know what else I can do or say because I already did everything.

At this point I just moved on and started bringing traffic from my own social media. It is what it is for me.

Also, I already have a new project and I will keep bringing more, because I enjoy making this type of games in my free time. If there is no indexation for me, then it is what it is, since I already followed all the rules 6 months ago. Maybe it’s just a matter of waiting a year… who knows.

That’s why I made this post again, but I will delete it later — I just want to finish something first.

In the end, I truly hope I’m not bothering you.
Thank you very much for your time, I really appreciate it.

Hello itch.io support team,

I would like to follow up regarding the indexation of my games in the platform’s search system.

It has been around 135 days since my last message about this topic, and overall it has been much longer since I first published my projects. Because of this, I would like to know if there is any issue with my games or if they simply will not be indexed.

I understand that indexation is not guaranteed, but I would really appreciate a clear answer so I can know if I did something wrong or if there is any specific reason why my games are not appearing in search results.

I have also avoided sending more messages to not be considered spam, since this is the same ticket (Ticket #322787) where I have already contacted you before.

At this point, I have even completed a second game and released an English version, but I still do not see any indexation, which makes me wonder if there is an issue with my account or my projects.

I truly do not want to bother you; if it is not possible, I understand. My apologies for insisting.

I would really appreciate any clarification or guidance regarding this situation.

hat’s fine, I will ask here again.

But the truth is that I have already been waiting around 4 months for indexation, not just a few weeks. I also feel that even 6 months is too long to wait.

I already contacted support months ago, but I haven’t received a clear solution.

I’m attaching an image of what a moderator responded to me. Honestly, I feel like they might have gotten a bit annoyed with me for asking multiple times, but my intention is only to understand what is happening with my project.

I would really appreciate it if someone could guide me better or let me know if there is any issue with my game or if there’s something else I should do.

Thank you.

Hello, nice to meet you. If you’re talking about indexation inside itch, I’ve actually been contacting them for a long time. After insisting a lot, a moderator told me that itch is not obligated to index my game, and that he already informed the admin. Since then, it’s been over a year, so I didn’t want to keep bothering them, as that seemed to be the final answer — that they are not required to do it, even if everything follows the rules. So, unfortunately, that has been my situation.

Hey, thanks a lot for your advice, I didn’t know that. I already changed the tags.
I decided to make another post anyway because I’ve been here for about a year and a half and my game has never been indexed. From what I understood the last time I asked, it probably won’t be indexed.

Even though the game follows all the rules and requirements for +18 content, I’ve never seen it get any visibility here. Most of my traffic actually comes from my social media and Patreon.

That’s why I thought it would be better to have both a Spanish and an English version, so I can bring my own traffic from outside platforms. I don’t think I’ll get much indexing here.

Just to be clear, I’m not speaking badly about itch.io — it’s actually a very good platform, and I even play games from here. I just don’t really understand what happened in my case. 👍

👉 Hello, thank you very much for your help, I really appreciate it, you’ve been very kind.

👉 Hello, thank you very much for your help, I really appreciate it, you’ve been very kind.

Hello community, I wanted to ask a question.
I have a game called My Last Trip – Visual Novel H that I finished months ago. The thing is that now I released a new version completely in English.

My question is: can I create a new game page since it is another version of the game, instead of using the same page I already have?

The reason is because my current page is only in Spanish, and I want to have traffic only from English-speaking people, so the page should be in English.

So my question is: if I make another post in English, it wouldn’t count as a duplicate game, right?

muchas gracias por tan bello comentario, mil gracias, en  verdad, me algra mucho saber que te gusto el juego, y si viene mas aun, un abrazo

hola es un gusto leerte, claro que te gustara  Betzabe es algo enojada pero se deja amar

¡Muchísimas gracias, de verdad! 🥹 Me alegra muchísimo que te haya gustado y que lo hayas apoyado en Patreon, eso significa bastante para mí.

Sobre lo de la indexación, ya pregunté y me explicaron qué fue lo que pasó 😅. Al parecer era un tema de configuración y ya lo estoy revisando para que no vuelva a ocurrir y el juego aparezca correctamente en búsquedas.

Gracias también por avisarme y por la recomendación. Comentarios como el tuyo motivan un montón a seguir mejorando 🙌

Muchísimas gracias! De verdad me alegra mucho saber que lo disfrutaste y que se nota el cariño que le puse al proyecto. Comentarios así motivan bastante a seguir mejorando.

Sobre lo de itch.io, gracias por avisarme. Voy a revisar el tema de la indexación porque no sabía que no estaba apareciendo en el buscador. Probablemente tenga que ajustar la configuración o pedir ayuda para solucionarlo.

Gracias también por tomarte el tiempo de comentarlo 🙌

Hello, this is Yehshua again. I apologize for bothering you once more, but it has been 36 days since I published my game and one week since I published the lite version without adult content, and it still does not appear in the search engines.

I have already made all possible changes: checked visibility, categories, tags, and shared external links to generate traffic. I created the lite version thinking that, since it has no adult content, it could be indexed faster, but it still does not appear.

According to the official itch.io indexing guide (Getting Indexed

), my game meets all the requirements:

• It is published as public.

• It has no restrictions limiting its visibility or search.

• It has a cover image and downloadable/playable files.

• I even published a free version without explicit content to ensure indexing would not be affected by NSFW content.

I understand that 15 days ago I was told that the administrators had been notified, but a significant amount of time has already passed and I need a concrete response. This is concerning because I am continuing to create more games, and I want to ensure this does not happen again; I am unsure if this delay is due to my account being new or if there is another technical issue.

Could you please let me know if there is any other way to request help, or if there is anything else I can do to have my game finally indexed?

I really appreciate your attention and patience, but it has already been more than a month and a week, and I need a clear confirmation about whether there is a technical issue or any additional action I should take.

Thank you in advance for your response.

Got it, I understand. Thank you very much for your attention. I suppose all I can do now is wait, there’s nothing else to add. I also won’t write again to the support email for the same issue, as it could be seen as spam. I’ll just wait, even if it takes another month, since it has already been almost a month anyway.

Hello again, I apologize if I’m bothering you.

It has now been approximately 25 days since I changed my project to free following the official guide, and about 10 days since my last message here. The game still does not appear in search or in any category, and it seems it is not indexed anywhere on the site.

Additionally, I sent an email with ticket number (322787), but I have not received any response yet.

I just wanted to kindly ask if there is any update on the review, or if there is anything else I should check or change on my side.

Thank you very much for your time, I truly appreciate it.

Thank you very much for your time and for your explanation.
I really appreciate your patience and the help you’ve given me.
I completely understand, so I’ll wait a bit more — and if anything else happens, I’ll make sure not to bother you unless it’s truly necessary.

Thanks again for everything. 🙏

Hello again, and thank you very much for your help. I really appreciate that you informed the admins — that already helps a lot.

I just wanted to let you know, very politely, that I have already completed all the steps from the guide and promoted my game on external platforms (Twitter/X, Facebook, Reddit, etc.) as recommended.

In total, it has now been about 15 days since I first published the project:

• 7 days during the paid version (before I knew the adult-index rules), and

• another 7+ days after switching it to free following the official guide.

I’m not trying to bother anyone — I just wanted to confirm that everything is correct on my side.
Thank you again for your time and for taking the moment to notify the admins.
I really appreciate your help.

“Hello, it’s me again. Seven days have passed and my project is still not indexed, even though I already followed all the rules by setting it to free according to the official guide.
At first I had it set as paid, waited 7 days and it wasn’t indexed. Then I read the guide, switched everything to free and made sure everything was in order, but after another 7 days it is still not indexed.
Could you please help me with this? My ticket number is (322787). I hope I’m not bothering you, but I would really appreciate some assistance, especially because I’m about to finish another project to publish soon, and my first project is still not indexed.”

Thank you very much for your quick reply.

I completely understand — I didn’t realize the weekend could delay the process, so that clarifies a lot.

I’ll wait patiently for the indexing to be reviewed by the admins.
If there’s anything else required from my side, please let me know and I’ll be happy to take care of it.

Thanks again for your assistance and for taking the time to respond! 🙏

Hello, how are you? I hope you’re having a wonderful day.

I wanted to explain my situation: a few days ago I published the final version of my game as a paid product. However, since it contains adult content, and as you explained to me here, and as stated in the guide published in this link: /t/5149036/reindexing-adult-nsfw-content

, paid adult games cannot be indexed.

For that reason, I followed all the steps and made the game completely free to allow indexing.

It has now been 3 days since I made this change, but the game still does not appear in searches or in any category. I also sent an email to the same ticket (322787), but I haven’t received a response.

Could you please help me check whether the indexing process is still pending, or if there is anything else I need to do?

Thank you very much for your time and assistance.

Thanks for the clarification.

Just to confirm before I make changes:

✅ I should keep the same project page,
✅ remove the paid files so only the free demo remains, and
✅ set the project to "No payments / Free" in the Pricing section,

so that the page can be eligible for indexing again, right?

I want to make sure I follow the correct process and avoid any issues or misunderstandings.

Thanks again for your time.

Hi, good morning. Thank you very much for taking the time to respond.

Just to make sure I understood correctly:
Adult games that are paid cannot be indexed in the search system.
However, if I upload a free version, even if it’s still adult and properly tagged as NSFW, then it can be indexed.
That’s what I understand from your explanation.

In that case, I will create a new project with a free demo of my game so that version can be indexed and bring traffic, while the full version remains available as paid content.

Thanks again for your time — I’ll stay attentive in case you want to reply.

Hello,

My game has been Public for more than 7 days, but it still does not appear in itch.io search results or browsing pages.

Project link:

👉 https://yehshua.itch.io/una-aventura-con-betzabe-v1

People can only find it through direct links (Facebook, Patreon, etc.), but not through the search system (title, tags, or my username).

The game is:

✓ Complete and fully finished (final version)

✓ Visibility set to Public

✓ NSFW navigation enabled

✓ Includes demo and full paid version

I already contacted support and received confirmation.  

Ticket ID: **322787**

Could a moderator please check if my page is correctly indexed in the search system, or if I need to adjust something on my side?

Thank you very much 🙏