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Pending Balance not updating

A topic by RagnaPixel created 26 days ago Views: 295 Replies: 9
Viewing posts 1 to 4

How long does it take for the "Pending Balance" to reflect summer sale earnings?

My Summer Sale earnings are 3x the amount showing in my pending balance, which has other earnings besides the Summer Sale.

Admin

It updates immediately. The “Available balance” is what takes 7 days to become available. Pending balance is an estimate after all adjustments and processor fees though. /docs/creators/payments#payment-processor-fees

Yeah to become available I'm used to wait. I think there's something wrong in my account. It shows $226,27 pending against $620,79 from the sale : /s/189228/ragnapixel-summer-sale-2026

Admin (2 edits)

That sale has transactions from beyond 7 days ago, so those earnings would be reflected in available balance and not pending balance.

Also keep in mind that the sale earnings tracker shows gross revenue across both bundle purchases and individual item purchases for things that were part of the sale. The payouts page shows your estimated net payout amount.

Hope that helps

hmm I understand it. But doing the math, all pending balance plus available balance it's less than the sale total. Also I 'm sure that my available balance has lots of packs sold before the sale. =/

Admin

I took a closer look at your account and can confirm the numbers add up. There are two things going on here.

First, the ~$620 shown on the sale page is the gross amount buyers paid across the 113 purchases from your sale. The payouts page works with net amounts, so after payment processor fees and revenue sharing that comes out to around ~$535.

Second, and this is the bigger factor, your account has 30% tax withholding applied based on the tax interview you completed. The balances on the payouts page are shown after withholding. That brings the payable amount from your sale to around ~$375. If you think the 30% rate shouldn’t apply to you, for example if your country has a tax treaty with the US or you didn’t provide a tax ID when filling out the interview, you can update your tax information from your seller settings to get the rate reduced.

As for pending vs available: your sale ended July 6th, so by the time you posted, most of the sale purchases were already older than 7 days and had moved from your pending balance into your available balance. The pending balance only reflects purchases from the last 7 days, which is why it kept shrinking rather than growing after the sale ended.

Your pending and available balances combined currently cover the full sale amount plus your other recent purchases, net of fees and withholding. Nothing is missing from what I can see.

ops sorry I just saw your reply. because I was checking all sales. Ohhhh that makes much more sense now! Thank you so much for helping me to clarify that. =D

Alright. I've gone through every sale since my latest payout and logged everything into a Google Sheet. I'll only grant access to an admin to protect my data and my clients' information. Here's a summary of what I found:

https://docs.google.com/spreadsheets/d/1M8PO7VBkR4bpPib7H-qOj8LFvcaADYDS3yoY9SuS...

Deleted 24 days ago
Admin

Please try not to jump into other people’s threads. If you are seeing an issue then you can open your own thread.

Thanks

I’m sorry. I thought I was adding relevant information that could help identify a potentially widespread problem.

I’ll send an email.