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Still waiting for comment problem fix

A topic by shredditz created 51 days ago Views: 239 Replies: 9
Viewing posts 1 to 4
(+2)

375627

It's the ticket I got from support 39 days ago.

I still can't comment.

My game is FINISHED, and I still can't post comments or dev logs.

I realise I shouldn't post another topic for this, but if the alternative is getting a new ticket that starts from 0 days then...??

Do I keep waiting, or should I make a different account for my next game at this point?

Thanks.

(+1)

I just wanted to leave a comment here because I've been having the same issue... for 7 months, I've made two tickets and another post here in that time but still haven't got anything back or had my issue resolved. If someone who can do something sees this they are (351539) and (368647)

That's about how long I have been waiting, perhaps even longer, as I have lost track. On one of my trouble tickets, I replied and got an automated response that a new trouble ticket was opened, so itch.io silently closed my previous one. That one has probably been silently closed as well. It's becoming increasingly obvious that itch.io is hoping to ignore the problem until people stop talking about it.

I once posted on Bluesky (not even twitter) and got a reply a few hours later.

Well here I still am. But yeah, perhaps more pressure on social media might make them take it seriously.

Out of curiosity which country are you from as i have a feeling it might be down to me being in the uk and due to all the new laws.

Moderator(+1)

I’ve let our admins know about your ticket.

Please can you let them know about mine as well, the numbers are already in my other comment

Moderator

Done. I didn’t notice at first because you butted into someone else’s topic instead of making your own.

Same thing i cant post any comments i thought my account was broken so i made a new account but the same issue again... just sad

(+1)

Good to know making a new account won't make the problem go away.. might consider looking into Gamejolt now. Or my own personal website.

Sorry it's happening you too... :(