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No Ticket ID received

A topic by Yavuz created 12 days ago Views: 126 Replies: 3
Viewing posts 1 to 2
(1 edit) (+2)

Hi,

I'm having a bit of trouble with my account and couldn't get through to support, so I'm hoping someone here can help.

I sent an email to support@itch.io a while ago, but I never got an automated reply or a ticket ID. I checked my spam and junk folders as well, so right now I'm honestly not even sure if my emails are reaching the support team at all.

Since I don't have a ticket number to follow up with, could an admin or mod take a quick look at my account?

Project: [https://arsden.itch.io/isometric-tree-generator-for-aseprite

Date emailed:

Thanks!

Moderator(+1)

I can’t notify our admins without a ticket ID. Please check your spam folder. Failing that, try attaching a second e-mail address to your account and try with that one.

Thank you for the advice, attaching the secondary email resolved the issue.

 My ticket ID is 397701. Whenever you have a moment, could you please pass it along to the admins? I appreciate your help.

Moderator (1 edit) (+1)

I just did. Good luck.