Skip to main content

Indie game storeFree gamesFun gamesHorror games
Game developmentAssetsComics
SalesBundles
Jobs
TagsGame Engines

Game not indexed in search — No response on ticket #396616

A topic by Granak Alithum created 6 days ago Views: 205 Replies: 7
Viewing posts 1 to 4
(3 edits)

I have read the entire documentation on how search indexing works. My game's page is public, has a cover image attached, and as far as I can tell has no spam, offensive content, or anything against the rules. The only thing that could possibly be an issue is that the game's title is a single common word — but even so, it was showing up in search normally a few months ago. It was only after my latest update that I stopped getting any views at all, which points to a lack of search indexing rather than low traffic.

I have not done anything drastic like deleting and recreating the page to try to "reset" it, since I did not want it to look like spam or bad faith on my part.

Ticket #396616 was opened 7 days ago about this issue, and I have only received the automatic confirmation email since — no follow-up.

Game: Genetics, by Granak Alithum

https://granak-alithum.itch.io/genetics

I appreciate any help, or any tip if I have done something wrong on my end. Thank you for your time.
— Granak Alithum

Something wrong with your link when i click that link it will show me 404 not found but when i go to that link it will load no problem https://granak-alithum.itch.io/genetics

(1 edit)

I noticed that, I don't know why it happens. I've already edited the address twice to the correct one and it still gives a 404 link error, but when I copy the link and paste it into the URL it works normally. But thank you very much for the feedback.
(fixed) The problem was simply the lack of a hyphen.

No worries. About the indexing.... You need to wait more. 7 days isn't long enough. I been waiting 53 days and 3 weeks for support response

Oh, really? I was actually worried; the 7 days was just the time since the ticket was opened—it's possibly been 16 days. So... I'll wait. Thanks a lot, friend.

I'm new here, so sometimes I think I might have made a mistake.

Moderator

I’ve let our admins know about your ticket.

(1 edit)

Just tried downloading it, the page is quarantined.

Thanks a lot for the heads-up; that makes more sense now. And feel free to test the game, there's nothing wrong with it.