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If you are trying to impliment realistic wait times, then you should avoid it. It makes the game boring if not implemented well. Like in games like GTA, player can do side quests while the waiting time is going on. If you can implement this then the real-life system you are talking about will work well.

Yeah, giving the player something meaningful to do during the wait is probably the key. I think there's also a difference between the player waiting and the world waiting, in a management game, things can realistically take ages in the background while you're busy dealing with everything else.

In management games, someone isn't waiting for a specific email for hours, they check other emails until they get the reply. 

That's right some games are purely based on patience, the key is not to let the player stay idle.