Hellow!
The game is quite entertaining as I love to play customer-service games. I understand that if you are a new developer, but I am sorry to write this critique comment!
There is no tutorial, even in the itch.io page, which made the gameplay a very little confusing.
If you press "give the package" for multiple times, you get the game crashed + you get more money.
(In my opinion!!!) Well the theme is not quite correctly incorporated, because it was used as a background, not as a gameplay function/limitiation, which makes it less relevant.
I hope this will be an useful information for you!