I read all four routes, both first choices and both second choices. The premise lands fast: a box labeled TOMORROW, a returns clerk, and a customer afraid of their first greeting. My favorite details were the form where the erased reason rises back up, the counter bell turning into a school bell for the test run, Rina turning her badge around, the customer stumbling and correcting the greeting, and a receipt that stamps only the first attempt as done. That last one is a great quiet beat.
On the feedback side, the first choice (listen or read the form) changes one middle scene and a line or two of the ending, so four routes felt like two. Both endings are warm, so I never felt a choice could cost anything. One option that leaves something unresolved would add tension. Rina explains both second-choice options in one dense paragraph before you pick, so I chose from a summary.
A couple of lines tripped me up. One is the line about the scale having a different customer-service policy, right after the knocking. The other is the question about needing more than a minute before closing, in the five-minutes ending. The ending title is small gray text and easy to miss. A small “ending 1 of 2” marker would nudge people to try the other.