I finally received a response from the itch.io team, and they informed me that my refund would be processed. Thank you very much.
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itch.io Community » itch.io » Questions & Support · Created a new topic No response on support ticket #413961 after 12 days
Hello,
I am writing to request an update on a support ticket I submitted on October 20th (Ticket ID: #413961). It has been nearly two weeks, and I haven't received a reply yet.
My ticket is about a serious issue regarding a purchase I made. The creator advertised and sold a package as game-ready, handmade assets. However, after purchasing, I discovered that these assets were entirely AI-generated and poorly optimized, making them completely unusable for actual game development.
I feel misled and scammed by this false advertising, which is why I requested assistance/a refund through the official support channel.
I understand the support team is busy, but since this involves misleading product descriptions and a financial transaction, I would really appreciate it if a staff member or moderator could look into my ticket.
Thank you for your time and help.
Here is the link to the purchase, along with a few example images:
