It’s been over a month and still waiting on any sort of response to that ticket I mentioned, and no acknowledgment of the issue, not attempt to assuage bad sentiment or attempt at customer service (here or there).
So, again, @leafo, this is why people aren’t happy with you and your company; It’s clear:
The only reason you care to make a statement is the en masse public backlash and financial reasons.
Otherwise, customer care issues don’t matter. You are quite literally leaving money on the table because of this crap;, because your competitors wipe the floor with you based on cusyomer service, ease of use and basic privacy rights. As someone who *wants* to like your conpany, who wants to support alternatives and indies?
That’s frustrating. But you don’t care, do you?