Just popping back in to say it's been 345 days since I first replied to this, and zero response from either yourself here or your support team on my ticket (Ticket #258759). That's nearly a year for a basic request that could and should have been answered multiple times over.
After a year of this, I'm under no illusions that you or your staff actually care to make what could be an amazing platform either user-friendly, viable alternative to places like Steam or GOG, whether for gamers or devs. Instead, you all seem content to rest on your laurels while neglecting the very people who put you on the map. If I ran my business like your team does, I would be bankrupt within a short time frame.
But I will not give another cent to you until your company come to the realization that Support, in a customer-facing business, is paramount and cannot be ignored. At this rate, that will be, "Never".