Hi,

I’m posting here because I would really appreciate some help getting the attention of the itch.io staff regarding my support ticket #394864.

My game was published more than a month ago, and it is still not indexed in Search or Browse.

I have read the official documentation about indexing and manual review, including the part explaining that some new sellers may need to wait for a moderator review and that this is generally completed within a few business days.

However, in my case, it has already been over a month.

During this time, I have continued promoting the game entirely on my own outside of itch.io, and it has now received 250+ downloads from external traffic. Despite that, the game still has no visibility through itch.io itself.

This has become really discouraging and honestly quite upsetting. I’ve put a lot of effort into bringing people to the project myself, and after more than a month it still hasn’t even had the opportunity to receive organic visibility from Search, Browse, tags, or other discovery features on itch.io.

I completely understand that moderation queues can take time, but waiting more than a month when the documentation says “a few business days” makes me worried that the game or my ticket may have been overlooked.

If possible, could a moderator please let the admins know about ticket #394864 or check whether my game is still waiting for manual review?

I would really appreciate any help with this.

Thank you.