I understand that the situation may no longer be directly in your hands, but I have to admit that I’m quite disappointed with the response.
I was honestly expecting a more detailed explanation or at least some indication of what is currently happening, especially considering that I have also contacted itch.io support by email and sent a follow-up, without receiving any reply there either.
At this point, this is no longer just a minor inconvenience. My promotional work for the game is effectively on hold because I cannot comfortably share the itch.io page while visitors are being shown a quarantine warning. I have already had people tell me that they did not feel comfortable downloading the game because of it, which is completely understandable from their perspective.
I fully understand that reviews may take time and that you personally may not be able to resolve the issue, but after waiting this long and receiving no response through the official support channel, I was hoping for something more informative than simply being told that it is now out of your hands.
I’m not asking for special treatment. I would simply appreciate some transparency about the situation, an approximate indication of what I am waiting for, or at the very least a response from the support team confirming that the case is actually being reviewed.
Right now, I have a real project in active development and part of my work is being blocked without any clear information about what is happening or what I can do about it.