I’ll let our admins know about your ticket, but as discussed in countless topics, itch.io staff usually doesn’t say much unless they need more details from you or similar.
Thank you, I figured you would, even though I know it will likely accomplish little to nothing (through no fault of yours, of course).
Truth be told, that wasn't even the main point of this thread. My goal was to voice my frustration over the very fact that, as you mentioned, the staff 'doesn’t say much' when, in my view, they should be communicating far more instead of letting developers' concerns drop or taking weeks or months to address tickets.
Even if a mistake was made during the app's publication, there should be a clear, transparent, and swift process to identify the issue so it can be fixed. For example, developer-only diagnostic tools or even a simple notification showing your position in the moderation queue along with an estimated wait time. Instead, there is complete silence: you submit your release and just hope someone gets around to it eventually.
It pains me to say this, but it’s completely unprofessional. It might be acceptable on an amateur hobby site, but not on a platform like itch.io. And I say this as an entrepreneur who manages similar operational dynamics on a daily basis.
There’s no need to reply; I know full well you can't tell me anything beyond what you've already shared, and I'm not expecting answers from you that you couldn't provide even if you wanted to. I understand your position.