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Unacceptable: Games in quarantine for 4 MONTHS and payouts frozen for 31 days (Ticket #405099)

A topic by PSP_DEV created 14 days ago Views: 251 Replies: 4
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(+1)

Hello team, This situation has become absolutely unacceptable. My legitimate PSP homebrew games have been kept in quarantine for 4 MONTHS now without a single explanation or update from moderation. On top of that, my payout requests (IDs: 240283 and 242944) have been completely frozen in the “In review” status for over 31 days. My account setup is entirely clear and has been for a long time:

  • Tax Interview: Validated 68 days ago (Form W8BEN-I, UA)
  • Payout Destination: Payoneer connected and Approved 53 days ago My official support ticket #405099 has been totally ignored by your staff since October 4th. Why is itch.io keeping my projects hidden for a third of a year and holding my earned money hostage with zero communication? I demand an administrator or moderator to finally look into ticket #405099, lift this groundless 4-month quarantine from my games, and process my pending payouts immediately. Account name: PSP_DEV
Pinned ReplyAdmin

You appear to be blatantly selling other people's intellectual property. All the games on your account are other people's games: https://psp-dev.itch.io/ Do you have the rights to distribute these game files?

Deleted 6 days ago
Admin (2 edits) (+1)

Okay, I'll take that as admission of collecting money for content you're not authorized to distribute, which is against our terms of service. I've refunded all payments on your account and disabled your account's ability to collect money.

If you want to collect donations for your work, another platform is probably better. itch.io is about selling digital goods, not a general purpose platform for collecting money.

Moderator

I’ve let our admins know about your ticket.

It might be time for you to seek outside legal counsel, PSP_DEV...

Admin archived this topic