Post by Felisomnia in Publishing game issue, ticket 406736 - Felisomnia

Viewing post in Publishing game issue, ticket 406736 - Felisomnia

Hi again,

I wanted to post a small update regarding the situation.

Unfortunately, about other days has now passed and the issue is still unresolved. I completely understand that reviews can take some time and that 4–5 days may have been too early to be concerned, but at this point the quarantine warning is starting to create a real problem for the project.

At the moment, I don't feel comfortable publicly promoting or sharing the itch.io link as much as I normally would, because I've already had a few people tell me that they simply don't trust downloading the game after seeing the quarantine warning. From a user's perspective, I can completely understand why that message might make them hesitant.

From what I've read online, review times can vary, but legitimate and actively developed projects sometimes seem to be reviewed much sooner. Felisomnia is not a test upload or a small "just for fun" page created and abandoned afterwards. It is an actual game currently in active development, with official social media channels, regular development work, and a properly maintained itch.io page where the project, screenshots, information and development status are clearly presented.

I'm not expecting any special treatment, but if there is any way for an administrator to take another look at the project or help move the review forward, I would really appreciate it.

I also contacted support@itch.io directly and sent a follow-up email, but unfortunately I still haven't received a response there either.

At this point, even just receiving some clarification about whether there is something wrong with the page, the upload, or my account would be extremely helpful. If there is anything I need to change or provide, I'm more than happy to do so.

Thank you again to everyone who has tried to help, and especially to whoever previously forwarded the issue to an itch.io administrator.

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No Time To Play14 days ago

It’s out of my hands now.

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Felisomnia14 days ago(+1)

I understand that the situation may no longer be directly in your hands, but I have to admit that I’m quite disappointed with the response.

I was honestly expecting a more detailed explanation or at least some indication of what is currently happening, especially considering that I have also contacted itch.io support by email and sent a follow-up, without receiving any reply there either.

At this point, this is no longer just a minor inconvenience. My promotional work for the game is effectively on hold because I cannot comfortably share the itch.io page while visitors are being shown a quarantine warning. I have already had people tell me that they did not feel comfortable downloading the game because of it, which is completely understandable from their perspective.

I fully understand that reviews may take time and that you personally may not be able to resolve the issue, but after waiting this long and receiving no response through the official support channel, I was hoping for something more informative than simply being told that it is now out of your hands.

I’m not asking for special treatment. I would simply appreciate some transparency about the situation, an approximate indication of what I am waiting for, or at the very least a response from the support team confirming that the case is actually being reviewed.

Right now, I have a real project in active development and part of my work is being blocked without any clear information about what is happening or what I can do about it.

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No Time To Play14 days ago

I have no way to know the status of your ticket or pester itch.io staff. I’m not sure what you expect from me. Doubly so as you’re using a lot of words.

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Felisomnia13 days ago

I understand that you don’t have access to my support ticket, and I wasn’t expecting you to personally chase itch.io staff.

What I was hoping for, especially from a moderator, was simply some guidance on what I can realistically do when the official support channel has not replied and the quarantine warning is actively preventing me from properly promoting my game.

That’s all I was asking.

I also have to say that the comment about me “using a lot of words” felt unnecessarily dismissive. I was only trying to explain the situation clearly because it is currently affecting an actual project I’m working on.

If there is genuinely nothing else I can do except wait, a simple confirmation of that would have been enough.

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