itch.io

What about my ticket 

Hello, it has been 8 days since I was informed that this ticket was escalated to the admins regarding the quarantine status of my game (Neon Rush 3D Endless Speed Challenge).

Could you please provide an update on the status? My game is fully operational and live on multiple other major distribution platforms (Softonic, Uptodown, Gamejolt, etc.), and being in quarantine for over a month is significantly impacting my ability to serve my community.

I would appreciate it if you could kindly expedite the review or let me know if there is anything specific required from my side to resolve this. Thank you for your assistance.

Dear Itch.io Support Team,

I am writing to follow up on ticket #372805, which has been open for over a month regarding the quarantine status of my game, "Neon Rush 3D Endless Speed Challenge."

I have ensured that all page content is updated to meet your quality guidelines. Furthermore, the game has been officially reviewed, verified, and is currently live on nine major global distribution platforms and industry databases, including:

• Distribution: Softonic (Validated Developer), Uptodown (Dev Onboard), Apkpure, TapTap, and Gamejolt.
• Databases: IMDb, IGDB, and IndieDB.

Since the game has already passed the verification standards of these platforms, I kindly ask you to expedite the review of my page. Being in quarantine for over a month is severely hindering my ability to manage my community and provide updates to my players.

Ticket Number:   (372805)

Hi Itch.io Support Team,I am following up on my previous request regarding the quarantine status of my game page: https://eachoneinformation.itch.io/neonrush3dendlesspeedchallenge

I would like to share an important update: my game, "Neon Rush 3D Endless Speed Challenge," has now been successfully reviewed and is officially live on Softonic : https://neon-rush-3d-endless-speed-challenge.en.softonic.com/android.

This further confirms the quality and compliance of my project. I have ensured that my Itch.io page is fully updated with accurate information and genuine screenshots to align with global distribution standards.

Could you please review the page again and consider removing the quarantine? Thank you for your continued assistance.

Best regards,

Eachone Information Channel 

Hi leafo,

I sincerely apologize for the initial state of the page and for rushing the staff. It was never my intention to show a lack of effort. 

The system had briefly lifted the quarantine earlier but has now put the page back into quarantine. I have fully updated the page with genuine in-game screenshots and proper details to meet the guidelines. 

Could you please review the updated page and remove the quarantine as soon as possible? Here is my game link:

https://eachoneinformation.itch.io/neonrush3dendlesspeedchallenge

Thank you for your time and help!

Hi leafo,

I sincerely apologize for the initial state of the page and for rushing the staff. It was never my intention to show a lack of effort. 

The system had briefly lifted the quarantine earlier but has now put the page back into quarantine. I have fully updated the page with genuine in-game screenshots and proper details to meet the guidelines. 

Could you please review the updated page and remove the quarantine as soon as possible? Here is my game link:

https://eachoneinformation.itch.io/neonrush3dendlesspeedchallenge

Thank you for your time and help!

Thank you so much for forwarding this to the admins, I appreciate your quick support.
Could you please request the admin team to review and lift the security quarantine as soon as possible? Because of this temporary hold, the game database platform (IGDB) is refusing to approve and list our game, stating that it cannot be accepted while under review on itch.io.
This is a 100% genuine and original project, and it is already fully verified and live on other major platforms like Uptodown and TapTap. Getting listed on IGDB is very critical for our launch, so a quick resolution from the admin team would be a huge help for us as indie developers.
Thank you for your time and understanding!"

Hi Itch.io Support Team, Ticket Number    367839

I am writing to urgently request that you lift the temporary search indexing restriction (quarantine) from my game page:

https://eachoneinformation.itch.io/neonrush3dendlesspeedchallenge

I submitted my game to IGDB (Internet Game Database) and provided them with my Itch.io page link. However, the IGDB admins checked it and told me that the game is not appearing in Itch.io's public search results because of the quarantine. They are strictly insisting that they will NOT approve my game database listing until it becomes visible in public search indexing on Itch.io. 

Please understand that my game is 100% legitimate and is already live and fully functional on other major platforms. Here are the proof links of my live game:

1. Gamejolt: https://gamejolt.com/games/neon-rush-3d-official/1063390

2. TapTap: https://www.taptap.io/app/34000605

3. Apkpure: https://apkpure.com/p/com.eachoneinformationchannel.neonrush3dendlessspeedchalle...

4. Uptodown: https://neon-rush-3d-endless-speed-challenge.en.uptodown.com/android

5. IMDb: https://www.imdb.com/title/tt41944584/

As you can see, the game is already verified and running on multiple platforms. My entire release cycle is completely stuck on IGDB just because of this Itch.io search filter. 

I request you to please review these details and lift the quarantine immediately so that the IGDB team can finally approve my game. Thank you for your urgent support.

Best regards,

Eachone Information Channel

Hi Itch.io Support Team, Ticket Number    367839

I am writing to urgently request that you lift the temporary search indexing restriction (quarantine) from my game page:

https://eachoneinformation.itch.io/neonrush3dendlesspeedchallenge

I submitted my game to IGDB (Internet Game Database) and provided them with my Itch.io page link. However, the IGDB admins checked it and told me that the game is not appearing in Itch.io's public search results because of the quarantine. They are strictly insisting that they will NOT approve my game database listing until it becomes visible in public search indexing on Itch.io. 

Please understand that my game is 100% legitimate and is already live and fully functional on other major platforms. Here are the proof links of my live game:

1. Gamejolt: https://gamejolt.com/games/neon-rush-3d-official/1063390

2. TapTap: https://www.taptap.io/app/34000605

3. Apkpure: https://apkpure.com/p/com.eachoneinformationchannel.neonrush3dendlessspeedchalle...

4. Uptodown: https://neon-rush-3d-endless-speed-challenge.en.uptodown.com/android

5. IMDb: https://www.imdb.com/title/tt41944584/

As you can see, the game is already verified and running on multiple platforms. My entire release cycle is completely stuck on IGDB just because of this Itch.io search filter. 

I request you to please review these details and lift the quarantine immediately so that the IGDB team can finally approve my game. Thank you for your urgent support.

Best regards,

Eachone Information Channel

Hello Itch.io Support Team,

I am an independent game developer and I recently published my Android game "Neon Rush 3D Endless Speed Challenge" on your platform. 

My page is currently fully functional via direct link, but it seems to be unindexed from public search (under temporary review/quarantine mode). Since I am trying to list my game on official public databases like IGDB, their admin team strictly requires my Itch.io page to be fully indexed and searchable on the platform.

Could you please review my account and remove this temporary restriction so that the page becomes completely public and searchable? 

Here is my game page link: https://eachoneinformation.itch.io/neonrush3dendlesspeedchallenge

Thank you so much for your time and assistance!

Best regards,

Eachone Information Channel

Hi Itch.io Support Team, Ticket Number    367839

I am writing to urgently request that you lift the temporary search indexing restriction (quarantine) from my game page:

https://eachoneinformation.itch.io/neonrush3dendlesspeedchallenge

I submitted my game to IGDB (Internet Game Database) and provided them with my Itch.io page link. However, the IGDB admins checked it and told me that the game is not appearing in Itch.io's public search results because of the quarantine. They are strictly insisting that they will NOT approve my game database listing until it becomes visible in public search indexing on Itch.io. 

Please understand that my game is 100% legitimate and is already live and fully functional on other major platforms. Here are the proof links of my live game:

1. Gamejolt: https://gamejolt.com/games/neon-rush-3d-official/1063390

2. TapTap: https://www.taptap.io/app/34000605

3. Apkpure: https://apkpure.com/p/com.eachoneinformationchannel.neonrush3dendlessspeedchalle...

4. Uptodown: https://neon-rush-3d-endless-speed-challenge.en.uptodown.com/android

5. IMDb: https://www.imdb.com/title/tt41944584/

As you can see, the game is already verified and running on multiple platforms. My entire release cycle is completely stuck on IGDB just because of this Itch.io search filter. 

I request you to please review these details and lift the quarantine immediately so that the IGDB team can finally approve my game. Thank you for your urgent support.

Best regards,

Eachone Information Channel

Hi Itch.io Support Team, Ticket Number   367839

I am writing to urgently request that you lift the temporary search indexing restriction (quarantine) from my game page:

https://eachoneinformation.itch.io/neonrush3dendlesspeedchallenge

I submitted my game to IGDB (Internet Game Database) and provided them with my Itch.io page link. However, the IGDB admins checked it and told me that the game is not appearing in Itch.io's public search results because of the quarantine. They are strictly insisting that they will NOT approve my game database listing until it becomes visible in public search indexing on Itch.io. 

Please understand that my game is 100% legitimate and is already live and fully functional on other major platforms. Here are the proof links of my live game:

1. Gamejolt: https://gamejolt.com/games/neon-rush-3d-official/1063390

2. TapTap: https://www.taptap.io/app/34000605

3. Apkpure: https://apkpure.com/p/com.eachoneinformationchannel.neonrush3dendlessspeedchalle...

4. Uptodown: https://neon-rush-3d-endless-speed-challenge.en.uptodown.com/android

5. IMDb: https://www.imdb.com/title/tt41944584/

As you can see, the game is already verified and running on multiple platforms. My entire release cycle is completely stuck on IGDB just because of this Itch.io search filter. 

I request you to please review these details and lift the quarantine immediately so that the IGDB team can finally approve my game. Thank you for your urgent support.

Best regards,

Eachone Information Channel