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Publishing game issue, ticket 406736 - Felisomnia

A topic by Felisomnia created 15 days ago Views: 242 Replies: 7
Viewing posts 1 to 3
(+5)

Hi everyone,

About 4–5 days ago, I published my game, Felisomnia, on itch.io. However, I still can’t find it in the public catalog, and when someone tries to download the game from its original page, a quarantine warning appears.

I already emailed itch.io support at support@itch.io about the issue, but I haven’t received any response yet. I also sent a follow-up. After reading some discussions online, I saw that opening a thread here might help, or at least help me understand whether I may have done something wrong on my end.

If threads like this are not allowed, I apologize in advance. Unfortunately, I currently have a marketing campaign on hold because of this issue, so I’m hoping to get it resolved as soon as possible.

Thank you in advance to anyone who can provide some help or guidance regarding this.

Moderator(+1)

I’ve let our admins know about your ticket, but as pointed out in the documentation, 4-5 days is a very short time.

(+1)

Hi again,

I wanted to post a small update regarding the situation.

Unfortunately, about other days has now passed and the issue is still unresolved. I completely understand that reviews can take some time and that 4–5 days may have been too early to be concerned, but at this point the quarantine warning is starting to create a real problem for the project.

At the moment, I don't feel comfortable publicly promoting or sharing the itch.io link as much as I normally would, because I've already had a few people tell me that they simply don't trust downloading the game after seeing the quarantine warning. From a user's perspective, I can completely understand why that message might make them hesitant.

From what I've read online, review times can vary, but legitimate and actively developed projects sometimes seem to be reviewed much sooner. Felisomnia is not a test upload or a small "just for fun" page created and abandoned afterwards. It is an actual game currently in active development, with official social media channels, regular development work, and a properly maintained itch.io page where the project, screenshots, information and development status are clearly presented.

I'm not expecting any special treatment, but if there is any way for an administrator to take another look at the project or help move the review forward, I would really appreciate it.

I also contacted support@itch.io directly and sent a follow-up email, but unfortunately I still haven't received a response there either.

At this point, even just receiving some clarification about whether there is something wrong with the page, the upload, or my account would be extremely helpful. If there is anything I need to change or provide, I'm more than happy to do so.

Thank you again to everyone who has tried to help, and especially to whoever previously forwarded the issue to an itch.io administrator.

Moderator

It’s out of my hands now.

(+1)

I understand that the situation may no longer be directly in your hands, but I have to admit that I’m quite disappointed with the response.

I was honestly expecting a more detailed explanation or at least some indication of what is currently happening, especially considering that I have also contacted itch.io support by email and sent a follow-up, without receiving any reply there either.

At this point, this is no longer just a minor inconvenience. My promotional work for the game is effectively on hold because I cannot comfortably share the itch.io page while visitors are being shown a quarantine warning. I have already had people tell me that they did not feel comfortable downloading the game because of it, which is completely understandable from their perspective.

I fully understand that reviews may take time and that you personally may not be able to resolve the issue, but after waiting this long and receiving no response through the official support channel, I was hoping for something more informative than simply being told that it is now out of your hands.

I’m not asking for special treatment. I would simply appreciate some transparency about the situation, an approximate indication of what I am waiting for, or at the very least a response from the support team confirming that the case is actually being reviewed.

Right now, I have a real project in active development and part of my work is being blocked without any clear information about what is happening or what I can do about it.

Moderator

I have no way to know the status of your ticket or pester itch.io staff. I’m not sure what you expect from me. Doubly so as you’re using a lot of words.

I understand that you don’t have access to my support ticket, and I wasn’t expecting you to personally chase itch.io staff.

What I was hoping for, especially from a moderator, was simply some guidance on what I can realistically do when the official support channel has not replied and the quarantine warning is actively preventing me from properly promoting my game.

That’s all I was asking.

I also have to say that the comment about me “using a lot of words” felt unnecessarily dismissive. I was only trying to explain the situation clearly because it is currently affecting an actual project I’m working on.

If there is genuinely nothing else I can do except wait, a simple confirmation of that would have been enough.

Hello,

thank you very much for your response. It was mainly the lack of a reply by email that made me a little concerned.